We ask that you read our privacy statement carefully as it contains important information on how and why we collect store, use and share personal information. It will also explain your rights and how you can contact us with regards to data enquiries.
Legacy Healthcare Services understands, respects, and values the privacy of everyone, we also understand that you care about how your personal data is used and shared. However, for us to be able to offer you the correct package of employment, care or support, we need to collect and use certain personal information about you.
Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).
As the ‘controller’ of personal information, Legacy Healthcare Services Limited are responsible for how that data is managed. The General Data Protection Regulation(GDPR), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.
As the ‘controller’ of your personal information, Legacy Healthcare Services Limited will ensure that the personal information we hold about you is:
Information collected by us
When you enquire about our products and services through our website, phone, email, post, face to face, external application forms and or social media, and while providing products and services to you we collect the following personal information when you provide it to us:
Information collected from other sources
Legacy Healthcare Services Limited work closely with third parties such as social and healthcare professionals and public bodies to ensure that we are able to provide you with a safe and effective service. Some of the information that we may be required to collect may include: –
How we use your personal information
Legacy Healthcare Services Limited will only use your personal information to:
The personal information we collect and use in relation to people who work in our service
Legacy Healthcare Services will only process your personal information for legitimate business purposes. We collect, use, and transfer your personal information through automated and/or paper-based data processing systems. We have robust processing system in place (such as processing for regular payroll and benefits administration). We also process personal information on an occasional or ad hoc basis (such as when an employee is being considered for a new position or in the context of changes to its marital status for example).
We collect the following types of personal information:
How we use our employee’s personal data
Legacy Healthcare Services Limited will only use and share your personal information internally with the Operational, Finance and Learning & Development departments, for legitimate purposes, for example:
Sensitive personal information will not be collected, processed or transferred, except where adequate privacy protection mechanisms are in place and after having first obtained your informed consent, and if required by law. For example: –
Legacy Healthcare Services Limited will hold your personal information
Who we share your personal information with
Legacy Healthcare Services will only share your personal information with:
Legacy Healthcare Services will not share, sell, or trade your personal information with any other third party without your consent. However, for us to be able to provide you with a safe and effective service we do rely on third parties to provide specialist support to us. All our third-party providers are under a written contract to ensure the same level of privacy and security that we promise to you. For example: –
How long your personal information will be kept
Legacy Healthcare Services Limited will hold your personal information: –
Reasons we can collect and use your personal information
We rely on the following grounds within the GDPR:
Marketing purposes – the privacy impact on you is expected to be minimal. Marketing will be specific to services we believe are of interest to you using information from enquiries we receive from you, you can unsubscribe at any time
All Service Users and Employees personal data is stored and processed on systems that comply with the European Economic Area (EEA) and offer the same level of protection ion and rights over your data. This is done to provide our employee with your name, address, contact details and care needs information which they require to deliver a safe service. This information is only shared once you have accepted the employee as part of the service we provide.
For recruitment applicants only
To new applicants into our recruitment process your details will be retained on the Workable ATS system. [which stores data in the U.S and is fully compliant with EU data protection laws], and we will not share them with anyone else that is not involved with the hiring process of our employment positions. Our data policy conveys that if your application is unsuccessful we will delete your details from our system within 6 months. If we would like to proceed with this application for the “applied” role or other opportunities in our business, we will retain details on file for no longer than 2 years from application date. If you wish to have all details deleted or reviewed, please email firstname.lastname@example.org with your request. This data is only collated for recruitment purposes only.
Refer a Friend
The bonus is payable once the candidate has completed their 3-month probation period after induction. The referred candidate must not have worked for Legacy Healthcare Services in the last 12 months.
*Fully-Funded Training – Our Induction Training course is fully-funded, on the condition that you remain employed by Legacy Healthcare Services Limited past your 3 month probationary period. Please note that if you terminate your contract during your 3 month probationary period, you will be charged for the training you have attended, and for the DBS check we have made.
*Paid Training – In addition to the course being fully-funded, you will be paid an hourly rate for the number of hours you have attended training. This is on the condition that you do not terminate your offer of employment or contract of employment before the first payroll date after your last day of training.
Please note that the courses and qualifications listed on our website are subject to change depending on the needs of the business and the requirements of our employees. Your induction training is part of the overall recruitment process and must be completed prior to commencing work and signing your contract of employment.
Following induction, you will shadow a senior care worker who will assess you. If we feel you require further training, this will be fully explained to you and further training will be provided. If you feel you require more training, you can request this by speaking to your line manager.
If you visit our Facebook page
Facebook lead forms
Personal details provided on Facebook forms will be retained on the Workable ATS system. [which stores data in the U.S and is fully compliant with EU data protection laws], and we will not share them with anyone else that is not involved with the hiring process of our employment positions. Our data policy conveys that if your application is unsuccessful we will delete your details from our system within 6 months. If we would like to proceed with this application for the “applied” role or other opportunities in our business, we will retain details on file for no longer than 2 years from application date. If you wish to have all details deleted or reviewed, please email email@example.com with your request. This data is only collated for recruitment purposes only.
Under GDPR you have the right to: –
If you would like to exercise any of your GDPR rights as listed above, please:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation www.icohttps://ico.org.uk
COMPLAINTS POLICY, PROCEDURE AND TEMPLATES
The system we use is guided by Hertfordshire’s ombudsman good practice checklist.
Our complaint procedure is:
This procedure can be made available on request in other languages and in other formats such as Braille.
How to complain:
We welcome your complaints and use them to improve our service. Should you wish to complain, please do so by any of the following methods:-
6 Buckingham Place,
Bellfield Road West,
Buckinghamshire, HP13 5HW
Help to complain:
If you were referred to us by Hertfordshire County Council Adult or Children’s services or if the services are being provided on behalf of any council or the NHS; you can contact them to help you complain.
You can ask us to write it down for you:
You can ask us to help you by getting an advocacy service for you, or a translation service, a BSL signer, braille writer or other help. Users can see the notice board in our foyer for details about local advocacy services.
The person receiving the complaint will,
All complaints will be acknowledged within three working days and in the acknowledgement letter we will give a record of the complaint and the name of the person who will investigate. We will keep the complainant informed about the progress of the investigation.
If a complaint cannot be solved immediately the manager will give the Service User a time and date on which they will report back to the Service User. The timing will be appropriate to the urgency of the complaint and is usually within 28 working days
The manager will return to the complainer with their findings and actions, and ask if they are satisfied with the outcome. The manager will check at six weeks that the service user is still satisfied. If the Service User is not satisfied, the manager will try to find other methods of reaching a satisfactory outcome, she/he will give another date and time to the Service User for further feedback. All complaints will be securely filed and kept confidentially by Legacy Healthcare Services Limited.
All complaint investigations should be concluded within six months unless a different deadline is agreed with the complainant and there is a good reason for this.
A complaint must be made no later than 12 months after:
The time limit will not apply if AC is satisfied that the complainant can give a good reason for not making the complaint within that time limit, and despite the delay, it is still possible to investigate the complaint effectively and fairly.
Complaints from a representative
We will only accept complaints from a representative under certain conditions.
Where we know that the service user has consented, either verbally or in writing
Where the service user cannot complain unaided and cannot give consent because they lack capacity within the meaning of the Mental Capacity Act 2005, and the representative is acting in the service user’s best interests for example, where the matter complained about, if true, would be detrimental to the service user.
We will investigate anonymous complaints and we will publish results.
Complaints about care workers
If it is a care worker who is complained about, the manager will contact the care worker concerned. The care worker is entitled to a fair hearing.
All complaints will be available for inspection by the appropriate body, ie CQC, Hertfordshire or Buckinghamshire Council, and if a complaint is about a criminal act it will also be passed to the police.
What to do if you are still not satisfied
Once your complaint has been fully dealt with by Legacy Healthcare Services Limited. if you are not satisfied with the outcome you can complain to the Local Government Ombudsman (LGO). The LGO provides a free, independent service. You can
contact the LGO Advice Team for information and advice, or to register your complaint.
T: 0300 061 0614
The LGO will not usually investigate a complaint until the provider has had an opportunity to respond and resolve matters.
Our service is registered with and regulated by the Care Quality Commission (CQC). The CQC cannot get involved in individual complaints about providers, but is happy to receive information about our services at any time. You can contact the CQC at:
Care Quality Commission National Correspondence
Newcastle upon Tyne
T: 0300 061 6161
And if applicable you can also complain to;-
· Client Relations Team, Adult Care Services, Farnham House (SFAR 209), Six Hills Way, Stevenage, SG1 2FQ. Telephone number 01438 843636/ )
Keeping your personal information secure
Legacy Healthcare Services Limited limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.
Changes to this privacy promise
This privacy promise was first published on 24th May 2018, and last updated on 23rd May 2018. We may change this privacy promise from time to time, when changes are significant we will draw your attention to this via email and on our website.
Do you need extra help?
If you would like this privacy promise in another format (for example: audio, large print, braille) please contact us.
If you have any questions about this privacy statement or would like further explanation as to how your personal information is managed, then please contact us. Please note when we refer to: